Identify your perfect client with these 9 questions
Who is your perfect customer?
Identify Your Ideal Client with these 9 Questions
Attracting customers who genuinely value what you do (and are happy to pay for it) is key to growing your business and reducing stress.
Knowing exactly who your ideal client is can transform your marketing. It will help your business immensely. As well as enabling you to get your marketing on point, it will also enable you to avoid the customers you don't want.
Whether you're just starting out or fine-tuning your strategy, these 10 questions will help you define your ideal customer clearly and confidently.
1. Who gets the most value from what you do?
Think about the people who benefit the most from your product or service. Who do you get the best results for, and who's happiest afterwards?
If you are a builder who wants to get more jobs extending customers' homes, then say that in your marketing, but you can even be more specific here, maybe it is kitchen extensions, or double-story extensions. The key here is to be specific.
2. What problem are your customers trying to solve?
Identify their biggest pain point. What's frustrating them right now that your service can fix quickly or easily?
Extending a house is the solution. The question here is what's the problem? Why does the customer need a bigger kitchen, or study or an additional bedroom? Understanding that means you can laser focus your marketing messaging and sales pitch.
3. What's their budget, and what do they value?
It's not just about price. Some people want cheap and fast; others want quality and reliability. Decide which group aligns with your business.
Are your customers on a tight budget, or is money no object? Do they want an additional space that they will finish off, or do they want a luxury finish? Knowing this will mean you can qualify the opportunity at the start, saving you time visiting the customer and quoting when they won't be able to afford your service, or are they looking for more than you can deliver
4. What do they read, watch, or listen to?
Knowing which platforms they use (Google, Facebook, LinkedIn, Instagram, etc.) helps you focus your marketing where they'll actually see it.
It sounds obvious, but there's no point spending time and money on a TikTok campaign if your customers are retired and don't even have any social media accounts. For certain demographics, such as pensioners, advertising in community or parish magazines can give you a much better return on your marketing spend.
6. What objections or concerns do they have?
Do they think it's too expensive, too complicated, or not relevant? If you can answer their doubts before they ask, you'll win more business.
Many companies don't like to appear negative in their messaging, but tackling the concerns head-on not only makes the customer less anxious about going ahead with the service you provide, but it also builds credibility for you. This makes it more likely they will contact you.
7. Who or what influences their buying decisions?
Sometimes, your ideal client isn't the final decision-maker. Identify who else they listen to (a business partner, spouse, or colleague).
Often, with big decisions on upgrades to someone's home, it may be the husband who contacts you and eventually instructs you to move forward with the work, but it may well be the wife who has made the decision to have the work done in the first place.
8. What do your best current clients have in common?
The easiest way to identify your best clients is to take a look over jobs that have gone well previously. What jobs were the easiest to deliver and made you the most money?
Look at your happiest, most loyal customers. What do they share in terms of industry, personality, budget, location and values?
9. Who do you not want as a customer?
Equally important: who drains your time, haggles on price, or doesn't appreciate your service? Defining this saves time and protects your sanity.
Avoiding nightmare customers and bad payers is as important, if not more so, than identifying your ideal customers.
Ready to Take It Further?
Once you've answered these questions, you'll have a clear picture of who you should be targeting and who you shouldn't.
If you'd like a done-for-you Ideal Client Avatar Worksheet or help refining your marketing message around your audience, request a free 61-point website audit to see how well your site speaks to your ideal customer.
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